Regulations of the Online Store Shipping and returns
1. General Provisions
1.1. The online store offers bags, backpacks, and other accessories.
1.2. All products are made to order.
1.3. The order processing time, including production, is up to 21 business days.
2. Order Processing
2.1. Orders are accepted through the store's website.
2.2. After placing an order, the customer receives an order confirmation via email.
2.3. The order processing time starts from the moment the payment confirmation is received by the store.
2.4. The customer has the option to change the design of ordered bags by contacting the store via email before production begins. These changes may include the color, pattern, or other product specifications. Making changes may affect the order processing time and cost, which will be communicated to the customer via email.
3. Shipping
3.1. Products are shipped via the courier service chosen by the store.
3.2. The shipping cost depends on the delivery method selected by the customer and is added to the order value.
DPD
Standard Delivery UK
9,99 £
Royal Mail
Standard Delivery UK
5,99 £
DPD
Standard Delivery UE
19,99 £
4. Returns
4.1. The customer has the right to return the product within 14 days from the date of receiving the shipment.
4.2. A return will be accepted in the following cases:
4.2.1. The item is not personalized.
4.2.2. The item must not be damaged or dirty.
4.3. To initiate a return, the customer should contact the store via email and receive instructions on the return procedure.
4.4. The cost of the return shipment is borne by the customer, unless the return is due to an error on the store's part (e.g., wrong product shipped).
5. Complaints
5.1. In case of discovering product defects, the customer has the right to file a complaint.
5.2. Complaints should be submitted via email to the address provided on the store's website. 5.3. The store will review the complaint within 14 business days from receipt.
5.4. If the complaint is accepted, the store will refund the cost of the product or offer a replacement.
6. Final Provisions
6.1. By placing an order, the customer accepts these terms and agrees to the processing of their personal data in accordance with the store's privacy policy.
6.2. The store reserves the right to make changes to the regulations. Any changes will be announced on the store's website and take effect on the day of their publication.
For any questions or concerns, please contact us via the form on the store's website or by companycangaroo@gmail.com.